My wife and I want thank you all again for the excellent care we were provided yesterday. While it was expensive, we are confident now that there will be no problems with our brakes!
Your service team of Lucas, Mike, Brad, Phil and you Robert were pleasant to be around and you went straight to work and got it done for us in what I think was a record time.
We've traveled all over the US, Canada to Alaska, the Easter Seaboard Maritime Provinces and the Chemo RV team is the best we've seen anywhere! If you ever want or need a testimonial please call on us.
I don't remember what the other guys are doing this weekend but I think Lucas said he was going fishing - may that be a lot of "catching" and not just "fishing"!
Our heartfelt thanks to all of you. May God bless you.
John and Nancy
We bought our Artic Fox truck camper 4 years ago and have been extremely pleased with it.
The service you provided us with was outstanding! We continue to this day to let people know about the quality of service that we got from Chemo!
Wanted to say thank you for the exceptional service. You guys really went above and beyond on an issue which I understand (you) would have been (un)able to foresee.
Thank you so much for everything, we are so happy we decided to purchase our new trailer from Chemo. Everyone there is so awesome! And we are more than excited for our first trip this weekend in it!
Take care for now!
Shayla and Don :)
Dear Staff at Chemo RV, we came in with our 5th wheel slideout not wanting to go back in. You told me on the phone you were very busy and could not do any repairs that day, we brought it in and before we knew it you were underneath the 5th wheel, took off the slide motor and replaced the broken pin right then and there! Because of you we were able to carry on with our trip without having to worry about the slideout. Thank-you so so much for making this happen! The world is a much better place because of people like you. I really appreciated what you did! Bridget and Helmut!
To the very special Chemo RV folks that made our purchase of a new Travel Trailer such a wonderful experience. Thank you Steve, Steve and Bill, and all the support staff that make Chemo RV such a great palce to deal. "Why would you buy anywhere else?" Our Thanks, T and C. We know we will enjoy it even more than the last one we bought from you!
We wanted to say a big thank you to Steve Davies for the exceptional service we received during our purchase of our Arctic Fox 30U. We felt comfortable throughout the whole process and were never pushed into buying. Steve explained how everything worked and if he did not know the answer to one of our questions he would find out. We would definitely recommend Chemo RV to anyone and looking for a good product but especially the customer service from all of its team. Thank you again.
Jason, Our experience with you and your team was one of the best buying experiences we have ever had, everyone treated us as family. Finding a great 2nd home and some new friends, nothing could be better. Cheers, Rich and Susan.
Wow, what customer service from Robert Stockford and his service group. I called the 150 Mile House location early in the morning from Cache Creek about a leaking fresh water pump and Robert not only told me he could fix my problem today, but left the appointment open to accommodate my travel time (unknown). I got there earlier than expected and Robert still had us out in less than one hour, all fixed and allowing us to continue our travels north. Thank you for being there Chemo RV when we needed help and the effort and advice provided to a novice RV'er is appreciated. Congratulations on a beautiful facility and a great service team. Robert saved the day. Many thanks. Gary and Karen
Good to catch a quick Hi with you today! We picked up a part which we ended up not needing so Bill refunded us the cost and kept it for Quesnel.
He found a fuse that had blown! We were back on the road in 30 minutes. We have such confidence in his work. I have to tell you that, once again from our experience...He does great work!
You are still our most favorite RV dealer! We have been around for the past 40 years and we will be back to you for our next RV!
Hope your business is keeping you happy!!! You have the BEST building and sales center in the WORLD! Good choice "The House that Jack Built!"
We wanted to tell you how much we appreciated the excellent, caring service we experienced from everyone at Chemo RV. One fellow even brought us a local newspaper one afternoon! Everyone was friendly and went out of their way to answer our questions and to make sure we had everything we needed for our short stay in the "back yard". Contemplating a purchase sight unseen from hundres of kms away can be unnerving but we were not disappointed.
The Chemo RV website is excellent and easy to navigate.
A special thanks to you Steve and Jeff. We enjoyed meeting you. It is evident you love what you do and even small challenges leave you undaunted.
Our trip home was uneventful. We'll get organized then off we go!
God willing, I am about half way thru my life and had pretty much lost all faith in humanity when it comes to customer service. Well a previous vacation changed that. We wer in a situation where we needed a part for my sister's trailer so I suggested we stop at an RV place I knew. I didnt know what town it was in or what the name was, but in my mind I could see it. We stopped and I was blown away. First someone met us at the door and opened it for us, and asked how we were. He then asked what we needed and directed us to the right department. The parts guy was as equally great. He made two trips walking out to our trailer which was on the far side of the parking lot to make sure he was selling us the right part. Thank you Chemo. You have restored my faith in customer service and we will definately be back!
We bought a used fifth wheel from Chemo RV. They went above and beyond to make us happy. The customer service was fantastic without being pushy. They made it easy! We will deal with Chemo RV again because they deserve Business!
Thank you so much!
Chemo RV has always been good to us. We walked away thinking thats the best service we have had in a long time. Thanks again it was a absolute pleasure.
Thank you for everything you did for us. We are excited about getting the camper ready to be used. Again we thank you very much for everything and if you are ever down this way, please do stop and see us.
Thanks John & Wendy
Thank-you guys, we are very happy with the Bigfoot camper. The truck seems to handle it quite good. We are extremely happy with the service that your company provided, all of our questions were answered, the rack on the camper lloks great and Jeff was extremely accommodating in every way. We will defintely encourage anyone looking for an RV to give you a call. Thanks again
Our salesperson, patiently showed us through all the units we wished to see & answered all our concerns. He never rushed or pressured us to make a decision. We appreciated his professionalism and friendly manner. Our experience, thus far, is very good & we anticipate our future dealings to be as good.
On Thursday, August 25, we were on our way home to Prince George after a lovely week in the Fraser Valley and northern Washington, and we were a little stressed about the black water tank in our trailer - it was either clogged or the trap was broken. Needless to say, we were anxious to solve this situation ourselves, since the black water tank isn't really something you want to burden someone else with especially when it's full! But, we'd unsuccessfully attempted a couple of different things, so we pulled into your dealership to see if you could help.
Your service department came right over and attempted to give us a hand. They hooked it all up, tested the trap, flushed in some water, but nothing helped. We were sent on our way with instructions to purchase two bags of ice, drop them into the tank, and let the motion of the road and the ice do its thing to unclog the tank. I was beyond sceptical, and we pulled into the sani-dump in Quesnel with fingers crossed. It worked!! High fives all around!
Thank you so very much for your prompt, friendly service. Your team didn't know us from a hole in the ground, yet they professionally came to our assistance. If we have an opportunity to recommend your business, you can be sure that we will.
Dear Chemo RV:
Late in August, we had the pleasure of dealing with your servies after having a problem with an electrical cord.
You got us in right away, took care of the problem, and charged us a very reasonable fee. Being on the road and traveling thousands of miles to Alaska and back, we've not always had such a great experience with service centers. Your technician was so polite and friendly, and inside the store - the staff and management were fantastic also.
We are very grateful for such great customer service and would highly recommend you to anyone.
To the staff at Chemo RV, for their excellent service & commitment to follow through with what they say & go above & beyond service. This is the 2nd time we have dealt with them & the service is outstanding. I would recommend them to everyone.
We had quite the experience while shopping in PG for the perfect RV for our family. You guys and your exceptional customer service made up for it. Thank you so much.
Just to let you know we got home to Pender just after 6:00 p.m. The drive home, through the Canyon this time, was uneventful; a good thing!
The surprise was at the ferry; we were expecting a rather large payment but were pleasantly surprised to find that this RV is not over height and as it is only 3 feet longer than our regular truck so it is not classified as a commercial vehicle... yeah! This is a hugh cost saving for us... knew there was a reason we liked this RV.
Thank you and really looking forward to our first real trip!... Still find it hard that we actually did it!...
PS: Our grandchildren, all nine of them want to know when we are taking them camping!
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